Terms of service

Upon receiving your order, our system will automatically verify the payment and check stock availability. If payment is successful and the item is in stock, we will process and dispatch the order within 1-3 business days. If an item in your order is out of stock, we will notify you via email within 24 hours to offer alternatives (such as a different color/size or a refund for the out-of-stock item). You must respond to this notification within 48 hours; otherwise, we may cancel the out-of-stock portion of the order and proceed with shipping the remaining items. We reserve the right to limit the quantity of items per order at our discretion, particularly for promotional products.

Shipping is conducted in compliance with our stated Shipping Policy. The delivery timeframe begins from the date of order dispatch, not the order placement date. We work with trusted shipping carriers to ensure timely delivery, but we cannot be held responsible for delays resulting from carrier errors, customs clearance issues (for domestic shipments if applicable), or unforeseen events. You may track your order using the provided tracking number once it is dispatched. If you notice any damage to the package upon delivery, please inspect the contents immediately and contact our customer service within 24 hours of delivery, providing photos of the damaged package and items for verification.

All returns and refunds are subject to our Refund Policy. To request a return or refund, you must follow the specified process outlined on our website, including submitting a request through your account and obtaining approval before returning any items. Items returned without prior approval will not be processed. The cost of return shipping is borne by you unless the return is due to our error (e.g., wrong item shipped, defective product). Once we receive and approve the returned item, the refund will be issued to your original payment method within 5-7 business days. Please note that promotional items or items marked as “Final Sale” are not eligible for return or refund.

We strive to assist you with any post-purchase issues you may encounter. For product-related questions, sizing inquiries, or order concerns, please use the “Help Center” or “After-Sales” section on our website to submit your request. Our team will review your inquiry and provide a response within 3-5 business days. If you are unsatisfied with the resolution provided, you may request a escalation to a senior customer service representative. We aim to resolve all issues fairly and promptly, but we ask that you provide accurate and complete information to facilitate the process. Please keep a record of your order number and communication with our team for reference.